Halifax customers have been warned their banking app is starting to disappear from today – as the bank continues its move over to Lloyds.
The Halifax app will begin closing from today, October 5, as part of Lloyds Banking Group’s plans to scrap the Halifax brand.
Customers were first warned about the change in September, with the bank telling them the Halifax app would start to close from October 5 before the service is officially shut down on October 31.
Customers will need to use the Lloyds app for online banking.
A message sent to customers said: “Just a quick reminder that from 5 October, as part of the Halifax brand changing to Lloyds, we’ll start to close the Halifax app.”
Customers are being urged to move across to the Lloyds banking app, where they will still be able to manage their current accounts, savings, mortgages, credit cards, loans and insurance.
The switch is expected to take just a few clicks.
Halifax says customers will find the Lloyds app familiar and will have access to their existing banking information, including their accounts and payments.
The bank said: “In just a few easy steps, you’ll be up and running, with everything you need ready for you – your accounts, payments you’ve set up, and any letters and statements we’ve sent to your digital inbox.”
What Halifax customers need to know
Customers will not lose their money as a result of the switch, and their account numbers and sort codes are also expected to remain the same, meaning the change should not require customers to update these details with employers, pension providers or companies collecting payments.
The move comes after Lloyds Banking Group confirmed earlier this year that it would retire the Halifax brand and bring its high street and digital operations under Lloyds.
Halifax customers will be contacted about the changes through the app, online banking, email and post.
The Halifax brand has a long history in Britain, dating back to 1853, when the Halifax Permanent Benefit Building and Investment Society was established in Yorkshire.
It went on to become one of the UK’s biggest building societies and mortgage lenders before becoming part of Lloyds Banking Group.
Lloyds said customers would retain the things they are familiar with, including their account numbers and sort codes.
Jas Singh, Lloyds Banking Group’s chief executive of consumer relationships, said: “As Halifax changes to Lloyds, our Halifax customers will keep everything they know and love today – the same fantastic app design, the same friendly faces in our branches – even the same sort code and account number.
“But as Lloyds customers, they’ll get the best innovation and experiences we offer.”
The change to the app is part of a much wider overhaul of the Halifax brand.
Halifax branches will either be rebranded as Lloyds branches or moved to a nearby Lloyds branch during 2027.
The banking group has insisted there are no job cuts being announced as part of the Halifax shake-up.
