A UK postal service said it will cut 2,500 jobs as part of a major restructuring programme, raising questions about what the changes could mean for workers and customers in Worcester.
Royal Mail said it is undergoing a “significant transformation” as letter volumes continue to fall and demand for parcel deliveries grows.
It plans to review its head office and support functions, with up to 2,500 roles expected to be lost by the end of 2027.
READ MORE: Royal Mail parcel prices increase by up to £1.45 – full list of key changes
Alistair Cochrane, chief executive officer of Royal Mail, said: “We have been working hard to reduce costs and simplify processes across all areas of the business as we transform to win in a very competitive market.
“These proposed changes remove duplication and allow us to invest further in the service we deliver for our customers.
“We are committed to treating everyone fairly and respectfully throughout this process, working closely with our trade unions.
HEATMAP: Worcester heatmap showing worst areas for Royal Mail postal delays (Image: Worcester MP Tom Collins) (Image: Newsquest)
“The proposed changes will not be easy, but they are an important part of building a stronger, simpler and future-ready Royal Mail for our customers and colleagues.”
The news follows Worcester residents sharing how they are facing lengthy mail delays.
MP Tom Collins has previously called for urgent action to address Royal Mail’s ongoing delivery failures, joining more than 100 MPs in signing joint letters demanding tougher regulatory oversight and meaningful reform.
In the last financial year, less than 76 per cent of first-class mail arrived the next working day, below the 90 per cent target.
Just over 90 per cent of second-class mail was delivered within three working days, short of the 95 per cent target, Mr Collins said.
