Smyths Toys Superstores has added a new fee for customers using its click and collect service.
The toy shop chain has stores across the UK, and a notice on its website tells customers to be aware of a £2 charge for items that are not collected after two days.
This means that anyone with an online order that has selected the click and collect option must collect their order from their chosen store within two days from the date they placed the order to avoid the additional cost.
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A post shared by Smyths Toys Superstores (@smythstoys)
Smyths Toys to charge £2 fee for late click and collect order collections
Informing customers of the change, Smyths Toys said: “If you do not collect your order within the collection period, your order will be cancelled, and you will be charged a £2 non-collection fee.
“The remaining balance of funds on your order will then be released or refunded.”
Smyths Toys continues: “The release of funds can take up to five working days and is outside the control of Smyths Toys.
“The non-collection fee does not apply to pre-orders or partial/short-picked orders.”
Newsquest has approached Smyths Toys for comment.
The toy seller is home to some of the biggest toy brands, including those from TV and film franchises, such as LEGO, Crayola, Barbie, Pokémon, Mickey Mouse and more.
Smyths Toys recently announced a new store would be opening in High Wycombe, but locals have yet to find out where it will be located.
It says it’s the “fastest growing toy retailer” with more than 300 stores in Europe.
The toy retailer has more than 120 in the UK and Ireland.
Despite having hundreds of stores already, Smyths Toys says it is “excited to keep growing”.
On its website, it adds: “We offer you the largest range of the latest and greatest products in toys, baby, outdoor and gaming, all at the lowest prices.
“We have fun and games for all ages at Smyths Toys Superstores.
“We’re dedicated to encouraging learning and developing creativity in children.”
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